FAQ — AliVera Health

Question 1

What is AliVera Health P.C.?

Accepted Answer

AliVera Health P.C. is a telehealth practice that connects patients with licensed clinicians through digital evaluations and virtual appointments. We make it easier to access care for appropriate, non-emergency health concerns.

Question 2

What services do you offer?

Accepted Answer

Our care categories include weight management, hormone health, sexual health, fertility-related evaluations, hair and skin concerns, daily health needs, and lab coordination. Available services depend on your location, medical history, and clinician's assessment.

Question 3

Where is telehealth available?

Accepted Answer

Care is available only where AliVera Health has a clinician licensed and authorized to provide the requested service. Your physical location at the time of care determines eligibility. Confirm availability for your state before enrolling.

Question 4

Can telehealth replace my primary care provider?

Accepted Answer

Telehealth can help bridge gaps in care, but some concerns require a physical examination or ongoing in-person care. We encourage patients to maintain a local primary care provider and stay current with preventive screenings.

Question 5

Is this service monitored for emergencies?

Accepted Answer

No. Digital forms, email, and appointment requests are not emergency services and may not be reviewed immediately. Call 911 or go to the nearest emergency department for a medical emergency.

Question 6

How much does membership cost?

Accepted Answer

A 12-month commitment is $50/month. A 6-month commitment is $75/month. Both options provide access to our telehealth platform, appointment scheduling, and digital evaluation and management forms for clinician review.

Question 7

Do I pay each month even if I do not use the services?

Accepted Answer

Yes. Membership payments remain due throughout your selected commitment, whether or not you schedule an appointment or request care.

Question 8

Does the membership price change based on the service I request?

Accepted Answer

No. The membership rate is the same across our available care categories. Your clinician determines which evaluations and treatments are appropriate for you.

Question 9

Do you accept health insurance?

Accepted Answer

No. AliVera Health P.C. is a self-pay practice and does not accept or bill health insurance. Membership payments are not insurance copays, coinsurance, or deductible payments.

Question 10

Is this membership health insurance?

Accepted Answer

No. Membership provides access to specified AliVera Health services. It does not replace health insurance or cover emergency care, hospitalization, or care from outside providers.

Question 11

Does my membership automatically renew?

Accepted Answer

No. Your membership ends at the conclusion of your six-month or twelve-month commitment. Contact us if you would like to renew for another term.

Question 12

Can I end my membership early?

Accepted Answer

You may request to discontinue services by emailing corporate.office@aliverahealth.com. Discontinuing services does not release you from the remaining monthly payments under your selected commitment, except where required by applicable law. Payments continue on the original monthly schedule.

Question 13

How do I get started?

Accepted Answer

Visit aliverahealth.com, select your membership, and follow the enrollment instructions. Complete the required intake, consent, and digital evaluation forms so our team can review your request and coordinate the next step.

Question 14

What is a digital evaluation and management form?

Accepted Answer

It is an electronic form where you describe your symptoms, medical history, medications, and care goals. Your clinician reviews the information to determine whether additional questions, a telehealth appointment, testing, or an in-person evaluation are needed.

Question 15

Will I need a video appointment?

Accepted Answer

Your first visit includes telehealth scheduling. Your clinician determines the appropriate format and timing of follow-up care based on your needs and applicable requirements.

Question 16

Does completing a form guarantee treatment or a prescription?

Accepted Answer

No. Every request requires clinical review. Prescriptions, lab orders, referrals, and other treatments are provided only when your clinician determines they are appropriate.

Question 17

How are follow-up visits handled?

Accepted Answer

Your clinician recommends follow-up based on your symptoms, treatment, test results, and progress. You may be asked to complete an updated digital evaluation, schedule a virtual appointment, or obtain testing.

Question 18

What if I miss a telehealth appointment?

Accepted Answer

A $15 telehealth no-show fee applies to missed appointments. If you need to reschedule, contact our team before your appointment.

Question 19

Are medications and lab tests included?

Accepted Answer

Membership provides access to care. Medications, laboratory testing, and other services may have separate charges. Please confirm the costs associated with your care plan before proceeding.

Question 20

Can you help me arrange lab testing near home?

Accepted Answer

We can coordinate clinically appropriate lab orders and provide instructions for completing testing near your location. Testing availability and charges vary. Your clinician will explain how results will be reviewed and whether follow-up is needed.

Question 21

Do you provide medical weight management?

Accepted Answer

Yes. Eligible patients may receive a personalized evaluation and treatment plan. Medication selection, dosing, and any adjustments are determined by your clinician. Medication costs are separate from membership unless expressly stated otherwise.

Question 22

Do you offer hormone health services?

Accepted Answer

We evaluate appropriate hormone-related concerns and discuss treatment options based on your symptoms, health history, and any necessary testing. Hormone therapy is not appropriate for everyone and is not guaranteed.

Question 23

Do you provide sexual health care?

Accepted Answer

We offer evaluation and lab coordination for appropriate sexual health concerns. Some conditions require an in-person examination or treatment through a local clinic, specialist, or health department.

Question 24

Can I request a prescription refill?

Accepted Answer

Yes. You may submit a request for clinician review. A refill may require an appointment, updated records, lab testing, or coordination with your existing prescriber. Submitting a request does not guarantee approval.

Question 25

How do I contact AliVera Health?

Accepted Answer

Visit aliverahealth.com for enrollment and contact options. For membership and administrative questions, email corporate.office@aliverahealth.com. Use the designated secure patient platform for private medical information.

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